2024年10月29日发(作者：蹇敏)

hp500中文维修故障代码（HP500 Chinese maintenance fault code）

HP100/120130/500/800 Chinese maintenance fault code

2007-12-11 13:36HP100/120130/500/800 Chinese maintenance

fault code - error number Description

0x:yy

1x:yy

2x:yy

3x:yy

4x:yy

5x:yy this usually refers to the device causing the problem.

Operate as described in the recovery instructions.

There is a problem with the 6x:yy file processing and firmware

input / output module. If the communication is configured

correctly, these errors usually indicate a problem with the

software or firmware. Firmware fixes are usually required.

7x:yy usually has problems with firmware. Firmware fixes are

usually required.

8x:yy

9x:yy has complex mechanical system problems. The cause of the

problem is not clear and it is necessary to further address

these errors.

Xx:1y should be operated by HP customer support or implemented

with HP customer support assistance.

The xx:0y user should perform the operation.

Xx:y0 replacement parts.

Xx:y1 performs manual operation (should be explained in the

service manual).

Xx:y2 performs automatic operation (should be explained in the

service manual).

Xx:y3 turn off the printer.

Xx:y4 upgrade firmware (if new firmware is available).

Xx:y5 upgrade system software (if new version is available).

0x:yy and 1x:yy error message

Electronic component error

Error code

01:10 electronic module error.

Replacing electronic modules. Usually an electronic module

error. Replacing electronic modules.

01:12 electronic module error

Perform automatic pull out failure process (firmware upgrade,

electronic test, electronic configuration). (error)

A memory problem was detected during firmware updating and

encountered a strange electronic module error. Sometimes

faulty firmware updates can solve the problem, but it is likely

that you will need to replace your electronic module.

(warning)

The electronic module EEPROM logo appears to be empty, you must

use the EEPROM beacon content upgrade, but also marks the

penholder is empty. Backup not performed. This is the wrong

result during processing or repair. The electronic module must

be reconfigured.

02:10 frame error.

Replace the penholder. Usually the Bijia electronic components

error. Replace the penholder.

04:13 NIC error.

Power off. NIC common error. Turn off the printer and then open

it.

08:11 front panel error.

Manual adjustment did not detect front panel. Reconnect the

front panel.

11:10 beacon tracking cable error.

The replacement of cable (cable tracking beacon tracking beacon

is part of a beacon device). Between the penholder and the main

PCA tracking error detection of communication cables through

the penholder. This usually means that the defective cable

tracking beacon.

11:11 beacon tracking cable error.

Manual adjustment. Test the electrical continuity of the cable

fault tracking penholder reconnect, beacon tracking cable.

2x:yy and 3x:yy error message

Component error

Error code common description, detailed instructions

21:10, service station is wrong.

Change service station. Control service station mobile service

off. This means that the service station does not lift the

shuttle. Change service station.

22:10 ink supply station error.

Changing ink supply station. The printer cannot find the

primary location of the ISS encoder. It could be a sensor or

a mechanical problem. Replace ISS.

27x:00 color x print head error (270: black; 271: cyan; 272:

red; 273: yellow).

Change print head. (warning)

Print head error. Change print head.

35:01 cleaning parts wrong.

Reinstall cleaning parts. The cleaning parts are not detected

while loading the paper. Reinstall the cleaning parts.

4x:yy-5x:yy error message

Component error

Error code, general description, detailed instructions

42:10 scan axis motor error.

Replace the axis motor error. The scan axis motor detects a

short circuit. Replace the scanning axis motor.

56:10 feed reel encoder sensor error.

Replace the feed reel encoder sensor. A problem is detected when

adjusting the feed motor / encoder system, or trying to find

zero on the encoder disk. This is usually the problem of encoder

sensors. Replace encoder sensors.

56:13 feed reel encoder sensor error.

Power off. A problem is detected when adjusting the feed motor

/ encoder system.

58:10 color sensor error.

Change the color sensor (sensor is part of a penholder set).

A problem is detected in the color sensor system. Replace the

penholder.

6x:yy error message

Communication error

Error codes are explained in more detail

61:05 language translation error.

Upgrade computer software. (warning)

This is usually an error when analyzing files. There may be

incompatibilities between the driver and firmware. Upgrade

drivers (if new drivers are available).

62:04

63:04

64:04

65:04 I/O module error (62: parallel; 63: network; 64: USB).

Upgrade firmware. Firmware I/O module error. Upgrade firmware

(if new version is available).

7x:yy error message

Firm Errors

Error code common description, detailed instructions

71:03 memory management error.

Power off. There may be memory overflow errors, so it is

theoretically impossible to happen again. But if it happens

again, then closing the printer and then opening it should solve

the problem.

71:14 memory management error.

Upgrade firmware (with the help of HP technical support).

Memory overflow error occurred during firmware upgrade. This

kind of mistake is rare. A faulty firmware upgrade may solve

the problem.

72:04 general firmware error.

Upgrade firmware. Firmware damage occurred on the firmware

control point. This kind of mistake never happens. If it occurs,

it is a hardware defect.

74:12 firmware upgrade error.

Perform automatic troubleshooting steps (specific firmware

upgrades). Memory size check failed during firmware upgrade.

The firmware defect should have caused the upgrade process to

fail. Need special firmware upgrade file from production

department.

79:04 common firmware error.

Upgrade firmware. Firmware damage. This error never occurs; if

it occurs, it is a hardware defect

8x:yy error message

Drive motor error

Error code, general description, detailed instructions

81:01 print feed error.

Manual removal (paper channel). (error)

Paper axis closed. It usually means paper jam.

(warning)

Print head alignment or adjustment failed. Because of the print

feed problem detected. Make sure the printer can be fed

backwards to scan, align, or adjust.

81:12 print feed error.

Perform automatic adjustment (printing, feeding, adjustment).

Print feed error. There is usually an error in the print feed

adjustment. Try the print feed adjustment again.

86:01 mobile beacon error.

Manual cleaning (beacon channel). Scan axis closed. It usually

indicates cardboard.

86:11 mobile beacon error.

Manual cleaning rack channel, HP follow the following

instructions. Scan axis closed. Usually not cardboard. The

initialization process is blocked mobile beacon.

The following reasons may exist:

If the beacon stopped at the right:

- set the foam pack without removing it.

- bolt is not properly closed penholder.

Service station delayed beacon.

If the stop in central Bijia print area:

Not connected properly track cable rack.

9x:yy error message

Write system function error

Error codes are generally explained in detail

95:00 alignment error.

Replace components. The print head alignment failed because the

print head error correction failed. The most likely reason is

that the print head is not performing well. The cross mark helps

to determine the print head that causes the problem.

95:02 alignment error.

Execute the automatic troubleshooting process (image quality

troubleshooting process). The print head alignment failed

because the printer failed to detect enough boxes to be printed.

This should be a print quality problem caused by print head

performance.

95:04 alignment error.

Upgrade firmware. Firmware control point print head alignment

error. Such errors should not occur and firmware should be

upgraded if it occurs.

2024年10月29日发(作者：蹇敏)

hp500中文维修故障代码（HP500 Chinese maintenance fault code）

HP100/120130/500/800 Chinese maintenance fault code

2007-12-11 13:36HP100/120130/500/800 Chinese maintenance

fault code - error number Description

0x:yy

1x:yy

2x:yy

3x:yy

4x:yy

5x:yy this usually refers to the device causing the problem.

Operate as described in the recovery instructions.

There is a problem with the 6x:yy file processing and firmware

input / output module. If the communication is configured

correctly, these errors usually indicate a problem with the

software or firmware. Firmware fixes are usually required.

7x:yy usually has problems with firmware. Firmware fixes are

usually required.

8x:yy

9x:yy has complex mechanical system problems. The cause of the

problem is not clear and it is necessary to further address

these errors.

Xx:1y should be operated by HP customer support or implemented

with HP customer support assistance.

The xx:0y user should perform the operation.

Xx:y0 replacement parts.

Xx:y1 performs manual operation (should be explained in the

service manual).

Xx:y2 performs automatic operation (should be explained in the

service manual).

Xx:y3 turn off the printer.

Xx:y4 upgrade firmware (if new firmware is available).

Xx:y5 upgrade system software (if new version is available).

0x:yy and 1x:yy error message

Electronic component error

Error code

01:10 electronic module error.

Replacing electronic modules. Usually an electronic module

error. Replacing electronic modules.

01:12 electronic module error

Perform automatic pull out failure process (firmware upgrade,

electronic test, electronic configuration). (error)

A memory problem was detected during firmware updating and

encountered a strange electronic module error. Sometimes

faulty firmware updates can solve the problem, but it is likely

that you will need to replace your electronic module.

(warning)

The electronic module EEPROM logo appears to be empty, you must

use the EEPROM beacon content upgrade, but also marks the

penholder is empty. Backup not performed. This is the wrong

result during processing or repair. The electronic module must

be reconfigured.

02:10 frame error.

Replace the penholder. Usually the Bijia electronic components

error. Replace the penholder.

04:13 NIC error.

Power off. NIC common error. Turn off the printer and then open

it.

08:11 front panel error.

Manual adjustment did not detect front panel. Reconnect the

front panel.

11:10 beacon tracking cable error.

The replacement of cable (cable tracking beacon tracking beacon

is part of a beacon device). Between the penholder and the main

PCA tracking error detection of communication cables through

the penholder. This usually means that the defective cable

tracking beacon.

11:11 beacon tracking cable error.

Manual adjustment. Test the electrical continuity of the cable

fault tracking penholder reconnect, beacon tracking cable.

2x:yy and 3x:yy error message

Component error

Error code common description, detailed instructions

21:10, service station is wrong.

Change service station. Control service station mobile service

off. This means that the service station does not lift the

shuttle. Change service station.

22:10 ink supply station error.

Changing ink supply station. The printer cannot find the

primary location of the ISS encoder. It could be a sensor or

a mechanical problem. Replace ISS.

27x:00 color x print head error (270: black; 271: cyan; 272:

red; 273: yellow).

Change print head. (warning)

Print head error. Change print head.

35:01 cleaning parts wrong.

Reinstall cleaning parts. The cleaning parts are not detected

while loading the paper. Reinstall the cleaning parts.

4x:yy-5x:yy error message

Component error

Error code, general description, detailed instructions

42:10 scan axis motor error.

Replace the axis motor error. The scan axis motor detects a

short circuit. Replace the scanning axis motor.

56:10 feed reel encoder sensor error.

Replace the feed reel encoder sensor. A problem is detected when

adjusting the feed motor / encoder system, or trying to find

zero on the encoder disk. This is usually the problem of encoder

sensors. Replace encoder sensors.

56:13 feed reel encoder sensor error.

Power off. A problem is detected when adjusting the feed motor

/ encoder system.

58:10 color sensor error.

Change the color sensor (sensor is part of a penholder set).

A problem is detected in the color sensor system. Replace the

penholder.

6x:yy error message

Communication error

Error codes are explained in more detail

61:05 language translation error.

Upgrade computer software. (warning)

This is usually an error when analyzing files. There may be

incompatibilities between the driver and firmware. Upgrade

drivers (if new drivers are available).

62:04

63:04

64:04

65:04 I/O module error (62: parallel; 63: network; 64: USB).

Upgrade firmware. Firmware I/O module error. Upgrade firmware

(if new version is available).

7x:yy error message

Firm Errors

Error code common description, detailed instructions

71:03 memory management error.

Power off. There may be memory overflow errors, so it is

theoretically impossible to happen again. But if it happens

again, then closing the printer and then opening it should solve

the problem.

71:14 memory management error.

Upgrade firmware (with the help of HP technical support).

Memory overflow error occurred during firmware upgrade. This

kind of mistake is rare. A faulty firmware upgrade may solve

the problem.

72:04 general firmware error.

Upgrade firmware. Firmware damage occurred on the firmware

control point. This kind of mistake never happens. If it occurs,

it is a hardware defect.

74:12 firmware upgrade error.

Perform automatic troubleshooting steps (specific firmware

upgrades). Memory size check failed during firmware upgrade.

The firmware defect should have caused the upgrade process to

fail. Need special firmware upgrade file from production

department.

79:04 common firmware error.

Upgrade firmware. Firmware damage. This error never occurs; if

it occurs, it is a hardware defect

8x:yy error message

Drive motor error

Error code, general description, detailed instructions

81:01 print feed error.

Manual removal (paper channel). (error)

Paper axis closed. It usually means paper jam.

(warning)

Print head alignment or adjustment failed. Because of the print

feed problem detected. Make sure the printer can be fed

backwards to scan, align, or adjust.

81:12 print feed error.

Perform automatic adjustment (printing, feeding, adjustment).

Print feed error. There is usually an error in the print feed

adjustment. Try the print feed adjustment again.

86:01 mobile beacon error.

Manual cleaning (beacon channel). Scan axis closed. It usually

indicates cardboard.

86:11 mobile beacon error.

Manual cleaning rack channel, HP follow the following

instructions. Scan axis closed. Usually not cardboard. The

initialization process is blocked mobile beacon.

The following reasons may exist:

If the beacon stopped at the right:

- set the foam pack without removing it.

- bolt is not properly closed penholder.

Service station delayed beacon.

If the stop in central Bijia print area:

Not connected properly track cable rack.

9x:yy error message

Write system function error

Error codes are generally explained in detail

95:00 alignment error.

Replace components. The print head alignment failed because the

print head error correction failed. The most likely reason is

that the print head is not performing well. The cross mark helps

to determine the print head that causes the problem.

95:02 alignment error.

Execute the automatic troubleshooting process (image quality

troubleshooting process). The print head alignment failed

because the printer failed to detect enough boxes to be printed.

This should be a print quality problem caused by print head

performance.

95:04 alignment error.

Upgrade firmware. Firmware control point print head alignment

error. Such errors should not occur and firmware should be

upgraded if it occurs.